How do I return an item?

If you have any issues with your order, the first step is to contact us and let us know.

Next, make sure you have all the original packaging (including tags) before securely packaging up the item(s) for return. Please do not alter the original packaging in any way - i.e. do not attach shipping labels, tape, etc. to the original packaging.

If requested, include proof of purchase (invoice, order no., etc.), and then send the package to:

The Department P/L
PO Box 327
Darlinghurst NSW 1300

Note: Unfortunately we are not able to cover the cost of return delivery. We recommend you send via registered post, so you can track your return parcel.